May 20, 2012

Brisbane North : 07 3356 8801 - Brisbane South : 07 3399 1226

More happy customers – North Side

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Good morning Brisbane! Happy Monday.  A busy day in the office today as our phones run hot and more and more people getting inspections and treatments done. We’re certainly heading into our busiest time of year, when termites are at their most active – they do love this heat and humidity.

It’s lovely to have positive feedback from our customers. It helps us to know where we are going right, and, where necessary what needs work.

A couple of wonderful testimonials to share with you this morning for two of our North Side techs, Joel and Andy.

 

Wendy from Chapel Hill recently had a Termite inspection performed by Joel.  She stated:


Joel was a very kind, patient and systematic technician who went about the house inspection extremely thoroughly. He explained everything in a way that was easy to 

understand. He was very punctual, courteous and thorough.

It’s very important, when anyone is doing work on your home, that they take the time to properly explain to you what they’re doing. It’s easy for experts to forget that not every homeowner is going to be familiar with the technical terms they are using, the tools, the chemicals or even what your treatment plan really entails. If they haven’t explained it to you in a way that makes it crystal clear to you – Stop them. Ask them to be more clear. YOU are the customer. It is YOUR home, so you, above all else need to be comfortable and confident in what is happening, and the technician doing the job.  Happily, in Wendy’s case, Joel was able to provide her with all of the information she needed to make informed decisions and be confident going ahead with the job.

Les and Sandy from Stafford Heights had Andy out to do a chemical and physical termite treatment installed in their home recently.  They were thrilled with Andy and his team, and the work they did.

Andy and the team were extremely punctual, courteous and explained everything in a way that was easily understood. The work was carried out quickly with minimal disruption to the exterior of the house and the are was left clean and tidy.  The work people were polite and very professional.

Again, when you are letting a team of professionals into your home, you should expect that they act in exactly that manner – as professionals.  How many times have you seen tradesmen or teams acting in a less than professional manner, messy, late, poor people skills? All technicians at Conquer Termite Brisbane are expected to be extremely punctual, courteous and professional, at all times.

And it is a condition of the job that we leave your home as we found it, wherever possible.  We want to leave your home protected, but without leaving an unsightly mess that you are left to clean up. You should expect nothing less from the people you choose to allow to work on your biggest investment.

 

We thank you so much for your feedback and testimonials.  If a Conquer Team works on your home and leaves you with the quick questionnaire (there are only 4 questions on it, it takes just a minute or two), please consider filling it out.  It can only help us improve our service to you and future customers.

 

 

Which Termite Treatment Is The Best? Case Study – McDowall

McDowall Home

For anyone involved in the Pest Control and Termite Inspection industry, this is probably one of the questions we get asked most.  What is the best product? 

And while it is true that some termite management products hold advantages over others (and certainly we choose our products carefully here at Conquer Termites); there isn’t necessarily going to be just one product or chemical to answer that question.

The real answer is this: the best defense for your home against termites is one that is properly installed and that suits the construction style of your home.

While we are busy doing our thorough termite inspection of your home, we are doing far more than just locating the termites.  We are also analyzing which system would best suit the needs of your home.

While carrying out a house inspection and termite treatment at a property at McDowall, in Brisbane’s north, we saw up close the damage that can be done when that important factor isn’t considered. 

You can see in this photo taken at the McDowall home, 2 different termite management systems in place, a reticulation system, and a well known chemical and physical barrier.  This in itself is not uncommon, and both of these products are relatively popular and found commonly in Brisbane.

 But to the dismay of the owners, it has come down to something as basic as poor installation that has now allowed easy access for termites.

 
McDowall Home

Incorrect Installation of Termite Management Systems

 

 
It can be difficult to see, as this photo was taken in the subfloor of the property, but the purple reticulation system is at soil level and should have been repacked in soil after installation.  The other, more obvious termite management system, the orange physical barrier is only effective if it encircles the entire area, not just part of it as we saw in this home.

 There is nothing at all wrong with either of the chemicals or products used here.  Had they been installed correctly they absolutely should have been enough to keep this house safe from termites for years to come, as well as the kind of damage this McDowall homeowner is now faced with.

So remember, when talking to the person doing your property inspection; don’t be afraid to ask questions.  Don’t just ask which treatment chemical they recommend, but also which treatment protocol they feel will best keep your home safe.

If you live in a suburb like McDowall, Bridgeman Downs or others with estates that may have been built in the last 15 years or so and may have been treated at the same time, give Conquer Termites North Side a call on 3356 8801

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